Help & FAQ
Common questions about Nacelle Recommend. If you don't see your answer here, use the link at the bottom of the page to reach support.
What does Nacelle Recommend do?
Nacelle Recommend provides widgets like Product Carousel and Product Modal that can be enabled in your Storefront Shopify theme.
At runtime the app serves recommendations based on your store's product catalog and the shopper's current cart context.
Where can the carousel be added?
On any page in your theme, plus checkout and thank you pages.
How do I install and configure it?
Install Nacelle Recommend from the Shopify App Store, grant the permissions Shopify requests, and configure the widget settings (strategy, number of products to display, and placement in your theme).
How are recommendations chosen?
Each widget has a configurable Strategy:
- Default — basket analysis using order history (products commonly purchased together)
- Behavior Analysis — basket analysis plus customer browsing events
- New Products — newest products first, in descending chronological order by creation date
You can also configure the maximum number of products each widget displays (up to a per-widget limit shown in the configuration panel).
Can I customize how it looks or what it says?
Yes. Text shown in the widgets and other display options are configurable in the app settings, and the carousel's visual styling adapts to your theme.
The carousel isn't showing up on my store. What do I check?
- Confirm the app is installed and shows as "Active" in your Shopify admin under Apps.
- Check that the carousel is enabled in the app's settings for the page where you expect it to appear (cart, checkout, or both).
- Clear your storefront cache and view the page in a private / incognito window to rule out cached theme assets.
- If it's still not visible, email support@nacelle.com with your shop URL and we'll investigate.
How do I uninstall the app?
From your Shopify admin, go to Apps, find Nacelle Recommend, and choose Uninstall. Shopify will revoke the app's access and notify us; we delete your shop's data as described in our privacy policy.